Privacy Policy

1. Introduction

FixCraft VP ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard the information you provide when you visit our website, request a quote, book a service, or otherwise communicate with us.

2. Information We Collect

• Personal Information: name, email address, phone number, and service address.
• Service Details: appointment dates, type of work requested, and notes about your property.
• Estimate Information: your project description, answers to follow-up questions, optional project photos, and the preliminary estimate produced from those details.
• Appointment Payment Information: appointment fee, payment status, Square payment reference, accepted policy version, and reschedule count. FixCraft VP does not receive or store your full card number or card security code.
• Communications: messages exchanged via SMS, email, web chat, or phone.
• Website Analytics: non-identifying data such as pages visited, browser type, and referring URLs.
• Advertising Measurement: Google Ads and Meta may receive advertising click, page, and completed-request signals so we can measure whether an ad produced a real service inquiry. We do not send your project notes through these conversion events.

Online Estimates and Customer Records

To receive an online estimate, you must provide your name, phone number, and service-area ZIP code. Email is optional for the estimate itself. If you choose to book an appointment, we may require an email address so we can send the confirmation, reminders, and cancellation details.

Our estimate tool may use an AI service to identify visible project details in the photos and description you submit. AI is used to organize evidence and match your request to our approved service catalog. It does not invent service prices. Photos remain private and are reviewed only for the estimate, scheduling, service, and work-history purposes described here.

We keep your contact information, requests, estimates, answers, photos, appointments, and completed-work records in our private customer-management system as an ongoing service history. This helps us understand prior work at your property, support warranty questions, and prepare for future requests. You may ask us to correct or delete information, subject to legal, tax, insurance, warranty, fraud-prevention, and record-keeping requirements.

When you submit an estimate or book an appointment, the business Owner receives an operational Telegram notification with your contact details, project description, estimate information, and a private link to the CRM record. Project photo files are not sent through Telegram.

Paid in-person estimate appointments are processed by Square. Card details are collected securely by Square; our system receives a short-lived payment token and stores only the resulting payment reference, amount, and status needed for booking, support, refunds initiated by FixCraft VP, accounting, and dispute handling.

3. How We Use Your Information

• Schedule, confirm, and complete service appointments.
• Send job-related updates, reminders, and follow-ups.
• Provide customer support and respond to inquiries.
• Process payments and issue receipts.
• Improve our services, website, and customer experience.
• Create and maintain a customer, estimate, appointment, and work-history record for future service and warranty reference.
• Measure advertising performance and avoid optimizing campaigns for unrelated clicks.
• Comply with applicable laws and regulations.

4. SMS Communications and Mobile Information Privacy

East Vladipri Inc, doing business as FixCraft VP Handyman Services (Federal EIN 38-4132333), operates a SMS messaging program for its handyman service customers in the Charlotte, NC area.

How you opt in: By submitting your mobile phone number through the booking form on fixcraftvp.com/book or fixcraftvp.com/contact, and by checking the consent box positioned directly above the Submit button on those forms, you expressly opt in to receive SMS text messages from FixCraft VP related to your handyman service appointment. No SMS messages are sent without an affirmative opt-in through one of these forms.

Types of messages you will receive:

• Booking confirmation when your appointment is scheduled
• Calendar and cancellation links for your booking
• 24-hour and 2-hour reminders before your scheduled appointment
• On-the-way ETA notification on the day of service
• Post-service follow-up to confirm satisfaction
• Quote follow-up if you requested an estimate

Message frequency:Typically 1 to 5 messages per appointment cycle. Message and data rates may apply per your wireless carrier's plan.

Opt-out keywords: Reply STOP, END, CANCEL, UNSUBSCRIBE, or QUIT at any time to opt out of all SMS messages from us. You will receive a final confirmation message and no further SMS will be sent.

Help keywords: Reply HELP or INFO at any time for assistance, our contact phone number, and email.

No sharing of mobile information for marketing: No mobile information collected through our SMS program will be shared with, sold to, rented to, or transferred to any third parties or affiliates for marketing or promotional purposes. Mobile opt-in data and consent records are not used for any marketing purpose other than the SMS program described in this Privacy Policy.

Service providers: SMS messages are delivered using Twilio Inc as our SMS gateway service provider. Twilio is bound by industry-standard data processing agreements and uses your information solely for the purpose of delivering messages on our behalf. Other operational service providers (such as our scheduling, payment, and bookkeeping vendors) may have access to limited customer information strictly necessary to perform their services, and are likewise bound by confidentiality.

5. Information Sharing

We do not sell your personal information to third parties. We may share information only when:

• Required to fulfill a service (e.g., suppliers or subcontractors directly involved in your job).
• Compelled by law, subpoena, or other lawful request from authorities.
• Necessary to protect the rights, safety, or property of FixCraft VP or others.

6. Data Security

We implement reasonable administrative, technical, and physical safeguards to protect your information against unauthorized access, disclosure, alteration, or destruction. No method of transmission over the Internet is 100% secure, but we work to use commercially acceptable means to protect your information.

7. Your Rights

You may at any time:

• Request access to the personal information we hold about you.
• Request that we update or correct inaccurate information.
• Request that we delete your personal information (subject to legal record-keeping requirements).
• Opt out of SMS or email communications.

To exercise any of these rights, contact us using the details in Section 9.

8. Changes to This Policy

We may update this Privacy Policy from time to time. The updated version will be posted on this page with a new effective date. Continued use of our services after changes are posted constitutes acceptance of the revised policy.

9. Contact Us

If you have any questions or requests regarding this Privacy Policy, please contact: