Charlotte Handyman Frequently Asked Questions

Availability depends on the calendar, your ZIP code, project size, access, and whether the required items are ready. Send photos and a short task list so we can confirm the next suitable opening. Same-day service is not guaranteed.

Ask your building or HOA about contractor access before the appointment. Some properties may require elevator reservations, approved work hours, parking instructions or insurance documentation. Requirements vary by building; they are not the same throughout Uptown or South End. Send any applicable instructions and arrange the needed approvals so access can be confirmed. Tell us about stairs, loading restrictions or a long walk from parking to the unit.

Move small belongings away from the damaged area and tell us if nearby items cannot be moved. Drywall sanding creates dust, so discuss protection and cleanup as part of the repair scope. Send a close view of the damage and a wider view showing the existing finish. A patch on a textured wall may remain visible because texture, paint sheen and older paint do not always blend perfectly. Dampness or an unresolved leak should be addressed before the finish repair.

Identify the surface as clearly as you can: brick, stone, tile, drywall or an unknown finish. Send a straight-on photo, a side view of the fireplace, and the TV and bracket model details. Heat, mounting height, available backing and the proposed cable route all affect whether the location is suitable. A decorative surface alone does not establish secure support. Do not assume cables can be hidden inside a chimney or fireplace structure; we review the setup before agreeing to the work.

Yes. Send the product link or model number and keep the instructions, brackets, fasteners and accessories together. For blinds, confirm the opening measurements and whether you want an inside or outside mount. For fans and lights, include ceiling height and a photo of the existing installation. Replacement work depends on suitable existing support and wiring. A new circuit, a new electrical location, panel work or unsafe wiring needs a licensed electrician rather than a straightforward replacement visit.

Check for obvious shipping damage and missing boxes before the appointment. Keep the packaging and hardware until the installation or assembly is complete. Tell us if a product is secondhand, partly assembled or missing instructions. We can assess what is practical, but a missing mounting plate or damaged part can prevent completion. Avoid taking down an existing fan or fixture yourself simply to prepare for the visit; send the information you already have.

Contact FixCraft VP as soon as your plans change, using the confirmation details or by calling (980) 201-6705. Identify the appointment and explain whether you need to cancel or find another date. If your products have not arrived or building access is unresolved, say so before the visit. A replacement time depends on current availability. Check your appointment confirmation for any terms that apply to your booking.

Yes. FixCraft VP is fully insured. Our 1-Year Workmanship Guarantee applies to eligible workmanship issues; it does not cover normal wear, misuse, third-party changes, or defects in customer-supplied products or materials.

Contact us with the job details, a clear description and photos of the concern. Mention when you first noticed it and whether the item has been adjusted or worked on since the visit. That information helps us distinguish a workmanship question from a product problem or a changed condition. If you notice a leak, loose heavy item or electrical hazard, stop using the affected item and arrange appropriate help rather than waiting to see whether it improves.